Ticket Terms & Conditions 2020

The following sections cover the key ticket sales terms and conditions.

Format

Tickets are electronic and will be sent via email.
If you haven’t received your confirmation email within 48 hours please contact us, include any payment references and details you can.
Tickets will be checked on the door where you will be presented with your convention pass.
Your pass should be visible at all times, and be presented to event staff if requested.
Any special requirements should be included at the time of booking or emailed to us info@elitecommunityevent.info no less than a week prior to event commencement.
Special requirements made later may not be possible to arrange.
If you have any questions or issues please contact us as soon as you possibly can.

Availability

If numbers allow, tickets will be available online until 10pm on the day prior to the event.
Purchasing Tickets on the door may be possible depending on venue and ticket availability.
Please purchase your ticket on this website to avoid disappointment.

Liability

Our event will have a public liability insurance policy.
It is the responsibility of the individual attending the event to ensure they do everything they can for their own safety and security of their own possessions.
There will be a guideline on this website detailing the code of conduct expected of attendees.
It is ultimately the individual that is responsible for their own actions and any one deemed to be under their care.
If any attendee is found to be behaving outwith this expected code they may be asked to leave, and may not beĀ eligibleĀ to claim a refund.

Event Policy

The charities chosen for any particular event will be known & published prior to ticket sales commencing.
This is a non profit event and tickets prices set to ensure event costs are covered.
Any profits from ticket sales will be divided between the event’s chosen charities.
All details of costs and income will be available shortly after the event in the form of a financial summary on this website, and published on social media.
This will allow time for final invoices and postage costs to be fully accounted for.
100% of the raffle income will be split between the chosen charities.

Our Refund Policy

We offer a no quibble refund policy right up until 48 hours preceding the event’s commencement.

Any cancellation requests made later than this, may be subject to incurred costs such as;
* lunch/meal costs already confirmed and paid for to the venue/supplier
* costs of special requests already confirmed and paid for to the venue/supplier
* any cost specific to the ticket/booking that can not otherwise be re-claimed by the organisers

All refunds will be made through the same payment system as the booking was made, and may be subject to delays due to the policies therein

In the case of the event cancellation, refunds will be automatically issued.